To do a GAP analysis with Clause 7.2 on Competence, you should evaluate whether your current processes and documentation meet each part of the requirement. Here’s how to approach this verification:

1. Review Competency Identification:

Start by examining any documented criteria for competencies related to roles impacting your quality management system. Check if you've clearly defined the skills, qualifications, and experience needed for each role. Compliance in this area means you have a clear framework that specifies the competencies essential to maintaining the QMS.

2. Confirm Competence Assessment

Look at how you assess whether employees meet these defined competencies. This might involve reviewing training records, performance evaluations, or work histories. To be compliant, you should have evidence that you consistently verify employees’ competencies based on education, training, or experience relevant to their role.

3. Evaluate Actions Taken to Address Gaps

If gaps in competence have been identified, you should verify that there’s a process in place for taking corrective actions. Check if records exist showing the steps taken to fill these gaps, such as training programs, mentorship, or role adjustments. Compliance here involves not only taking these actions but also assessing their effectiveness—for example, by reviewing employee performance post-training to confirm the gap was filled.

4. Inspect Competency Documentation

Lastly, examine your records for documented evidence of competencies. This includes things like certifications, training logs, assessment records, and other documentation showing how competence has been ensured and maintained for each relevant employee. To be compliant, you should be able to easily provide these records as evidence that competency requirements are consistently documented and updated.

By systematically verifying each of these areas, you can determine whether your current practices align with ISO 9001 requirements for competence. This verification helps ensure that your QMS performance is supported by a capable workforce and that necessary records are in place for compliance.